Refund & Pass Guarantee Policy

Effective Date: April 12, 2026
Last Updated: April 12, 2026

1. Overview

This Refund & Pass Guarantee Policy (the "Policy") governs all refunds, cancellations, plan changes, and the Pass Guarantee program for all Aqoryn subscription plans and digital product purchases. Aqoryn, LLC ("Aqoryn," "we," "us," or "our") is committed to transparency and fairness in our financial practices. This Policy applies to all subscribers and purchasers of Aqoryn digital content and services. By subscribing to or purchasing from Aqoryn, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. If you have questions or concerns regarding any aspect of this Policy, please contact our support team.

2. Subscription Plans

Aqoryn offers four subscription tiers designed to meet the needs of bar examination candidates at various stages of their preparation:

Free Trial ($0/month): Limited access to core MBE practice questions and foundational study materials
Student Pro ($19/month): Full access to state-specific MBE question banks, basic essay practice, and study guides
Bar Warrior ($49/month): Comprehensive access including all Student Pro features, advanced essay practice, progress analytics, and eligibility for the Aqoryn Pass Guarantee Program
Elite ($79/month): Premium access including all Bar Warrior features, 200+ AI micro-lesson videos, advanced Qendrixa with bar prediction, essay grading with paragraph-level feedback, Cold-Call Simulator, priority 12-hour customer support, and eligibility for the Pass Guarantee Program. One-on-one human expert tutoring sessions are coming soon and are not yet available.

All paid subscriptions are processed securely through Stripe, our third-party payment processor. Subscriptions automatically renew on a monthly basis unless cancelled. Annual billing options may be available at discounted rates. Any annual pricing promotion will be clearly displayed at the time of subscription or upgrade. Payment methods accepted include all major credit and debit cards processed through Stripe.

3. Cancellation Policy

We respect your autonomy and have designed our cancellation process to be simple, transparent, and hassle-free. You may cancel your Aqoryn subscription at any time, effective immediately, without providing justification or explanation. Unlike many digital services, Aqoryn does not require phone calls, paper forms, or formal email requests—your cancellation is processed entirely through your account dashboard.

To cancel: Log in to your Aqoryn account, navigate to Account Settings or Billing, and click "Cancel Subscription." Your cancellation will be processed immediately.

Effect of Cancellation: Upon submission of your cancellation request, the following terms apply:

Continued Access: Your access to paid features continues until the end of your current billing period (the date your next payment would have been charged). You will retain full functionality of your subscription tier through that date.
No Pro-Rated Refunds: We do not offer pro-rated refunds for unused portions of your current billing period. Your subscription payments are for the full monthly period, regardless of when during that period you choose to cancel.
Data Preservation: All of your progress data, performance history, completed practice questions, essay submissions, and performance analytics are preserved for ninety (90) calendar days following cancellation, allowing you time to download or review your materials before permanent deletion.
Account Reversion: At the conclusion of your current billing period, your account automatically reverts to the Free Trial access level. You will retain the ability to log in and access Free Trial content, but all premium features will be inaccessible until you reactivate a paid subscription.

4. 7-Day Money-Back Guarantee

Aqoryn is confident in the quality and effectiveness of our bar examination preparation materials. To demonstrate this confidence and to reduce the risk for new subscribers, we offer a straightforward 7-Day Money-Back Guarantee for all new subscribers to any paid plan.

Eligibility: This guarantee applies only to new subscribers who are purchasing a paid Aqoryn subscription (Student Pro, Bar Warrior, or Elite) for the first time. You are eligible to request a refund within seven (7) calendar days of your initial charge being processed to your payment method.

How to Request a Refund: To request a refund under this guarantee, you must take the following steps within seven (7) calendar days of your initial charge:

Send an email to support@aqoryn.com with the subject line "7-Day Money-Back Guarantee Refund Request"
Include in your email the email address associated with your Aqoryn account
Optionally include a brief explanation of your reason for requesting the refund (your feedback helps us improve)

Refund Processing: Upon receipt of your refund request, our support team will verify your eligibility based on the date of your initial charge. If eligible, we will process your refund within five (5) to ten (10) business days. The refund will be issued to the original payment method you used for your subscription. Depending on your bank or credit card issuer, it may take an additional three (3) to five (5) business days for the refund to appear in your account. Refunds are processed as credits to your original payment method; we do not issue refunds in alternative formats.

Scope of Guarantee: This 7-day guarantee applies ONLY to the first billing cycle of a new subscription. The following are explicitly excluded and NOT refundable under this guarantee:

Subscription renewals and charges occurring after the initial billing period
Plan upgrades or downgrades (see Section 8: Plan Changes)
Individual study guide PDF purchases (see Section 7: Study Guide Purchases)
Returning subscribers who have previously used the 7-day guarantee with any Aqoryn plan
Any charges related to the annual billing option

5. General Refund Policy

Given the digital nature of Aqoryn's content and services, and the fact that our intellectual property (practice questions, essay prompts, study guides, video tutorials, and performance analytics) are made immediately available to you upon subscription activation, Aqoryn generally does NOT offer cash refunds beyond the 7-day money-back guarantee described in Section 4. Our digital products cannot be "returned" in the traditional sense, as they are instantaneously consumed and cannot be repossessed or resold.

However, we recognize that exceptional circumstances may warrant refund consideration. Refunds beyond the 7-day guarantee may be considered at Aqoryn's sole and exclusive discretion in the following limited situations:

Documented Technical Failures: If Aqoryn's platform experiences a technical failure that prevents you from accessing your subscription content for seventy-two (72) or more consecutive hours, despite your reasonable efforts to troubleshoot, you may be eligible for a partial refund or account credit. Technical failures must be documented and verified by our technical team. General performance issues, slow loading times, or browser compatibility problems typically do not qualify.
Duplicate Charges or Billing Errors: If you are charged twice for the same subscription period, charged for a service you did not authorize, or billed incorrectly, contact support@aqoryn.com immediately. We will investigate and correct any genuine billing errors within five (5) to ten (10) business days. Legitimate overcharges will be refunded in full.
Unauthorized Charges: If you believe a charge to your account was made without your authorization, contact support@aqoryn.com and our fraud investigation team will review your account. After a thorough investigation, if we determine the charge was unauthorized, a full refund will be issued. This does not apply to charges made by authorized account holders with shared access.

Any refund request claiming extraordinary circumstances must be submitted in writing to support@aqoryn.com within thirty (30) calendar days of the charge in question. Requests submitted after thirty (30) days will be denied, as we cannot verify the accuracy of claims regarding platform access or usage after extended periods. Aqoryn reserves the right to request additional documentation and to verify all claims independently.

6. The Aqoryn Pass Guarantee Program

A. Program Overview

The Aqoryn Pass Guarantee Program is an exclusive benefit offered to subscribers of our Bar Warrior and Elite plans. This program is designed to demonstrate our confidence in the effectiveness of our comprehensive bar examination preparation curriculum and to provide tangible support to subscribers who engage fully with our study program but do not achieve a passing score on their first bar examination attempt.

If an eligible subscriber does not pass the bar examination after completing the prescribed study program, Aqoryn will provide three (3) additional months of complimentary platform access at the subscriber's current tier level (Bar Warrior or Elite, as applicable) to assist with preparation for the next testing cycle.

IMPORTANT: THE PASS GUARANTEE IS NOT A CASH REFUND. The remedy under this program is three (3) months of free platform access only. This program does not provide a monetary refund, rebate, or credit toward alternative study materials.

B. Eligibility Requirements

To qualify for the Pass Guarantee program, ALL of the following conditions must be satisfied. Aqoryn determines eligibility using internal platform data and records. Failure to meet even one of these requirements disqualifies you from the program.

(i) Active, Continuously Paid Subscription: You must have maintained an active, continuously paid Bar Warrior or Elite subscription for a minimum of four (4) consecutive calendar months immediately preceding your bar examination date. This means your subscription must not lapse, be cancelled, or be downgraded during this four-month period. If your subscription was paused, suspended, or temporarily cancelled for any reason, the four-month clock resets, and you must maintain continuous paid status for four additional consecutive months to regain eligibility. Annual billing options satisfy this requirement.

(ii) 100% MBE Question Bank Completion: You must complete 100% of the assigned state-specific Multistate Bar Examination (MBE) question bank for your selected jurisdiction. All practice questions provided in our MBE module must be attempted and answered. Skipping sections, questions, or subjects does not satisfy this requirement. We measure completion using our internal progress tracking system, which records every question attempted.

(iii) 75% Bar Essay Completion: You must complete at least 75% of the assigned bar essay practice questions for your selected jurisdiction. This includes timed essay practice, revised essays, and feedback-incorporated revisions. Partial attempts and abandoned essays count toward completion percentage. We measure this completion rate through our essay submission tracking system.

(iv) Readiness Score Threshold: You must achieve a Qendrixa Exam Readiness Score of 70% or higher on at least one occasion within the thirty (30) calendar days immediately preceding your bar examination date. This score is generated by our proprietary assessment algorithm, which synthesizes your MBE practice performance, essay quality scores, and completion data. A single qualifying score anywhere within the 30-day window satisfies this requirement; you need not maintain this score continuously.

(v) Compliance with Platform Terms: During the entire eligibility period (the four months preceding your bar exam), your account must have no account suspensions, violations of our Terms of Service, or periods of inactivity exceeding 14 consecutive calendar days. Inactivity is measured as days during which you did not log into your Aqoryn account. Any account suspension, whether due to payment failure, Terms of Service violation, or other cause, disqualifies you from this program. Reinstatement of a suspended account does not restore Pass Guarantee eligibility.

C. Claims Process

To claim Pass Guarantee benefits, you must follow this process precisely. Claims submitted outside the specified timeline or without required documentation will be denied.

(i) Submission Deadline: You must contact Aqoryn within thirty (30) calendar days of receiving your official bar examination results from your state's Board of Bar Examiners. Email your claim to bar-support@aqoryn.com with the subject line "Pass Guarantee Claim - [Your Name]."

(ii) Required Documentation: Your claim email must include: (a) a legible copy of your official Notice of Results or score report issued by your state's Board of Bar Examiners (a photograph, scan, or digital copy is acceptable), and (b) the email address associated with your Aqoryn subscription account.

(iii) Verification Period: Upon receipt of your complete claim, Aqoryn will verify your eligibility using our internal platform records. Verification typically requires five (5) to ten (10) business days. We will cross-reference your account with our completion tracking system, subscription payment history, Qendrixa score records, and compliance data.

(iv) Notification and Activation: If your claim is approved, Aqoryn will send you a confirmation email. The three-month extension period begins on the date of our approval notification, not the date of your bar examination or the date you submitted your claim. Your subscription will remain at your current tier (Bar Warrior or Elite) at no charge for the full three-month period.

(v) Denial and Appeals: If your claim is denied, Aqoryn will provide a written explanation citing the specific eligibility requirement you did not meet. Denial decisions are final and are not subject to appeal. You may reapply only if circumstances change (for example, if you took the bar exam again and passed, or if you re-subscribe and later fail another bar attempt).

D. Limitations and Exclusions

The Pass Guarantee program is subject to the following material limitations:

One-Time Use Per User: You may invoke the Pass Guarantee program one (1) time in your lifetime as an Aqoryn user. After you receive your three-month extension and the free period expires, you are not eligible to claim Pass Guarantee benefits again, even if you fail a subsequent bar examination attempt or take the exam in another jurisdiction.
Bar Exam Only—Not MPRE: The Pass Guarantee applies exclusively to failure to pass the Uniform Bar Examination (UBE) or the Multistate Bar Examination (MBE) as administered in your jurisdiction. It does NOT apply to failure to pass the Multistate Professional Responsibility Examination (MPRE). Users who fail only the MPRE are not eligible for this program.
Requires Bar Exam Attempt: You must have actually sat for the bar examination to be eligible. The Pass Guarantee does not apply to users who registered for the bar exam but did not sit for it, whether due to health reasons, personal circumstances, or any other cause.
Jurisdictional Limitations: The Pass Guarantee does not apply to jurisdictions where the bar examination format does not include subjects tested on the Multistate Bar Examination (MBE). This includes some territories and specialized bar admissions pathways. Aqoryn reserves the right to determine, in its sole discretion, which jurisdictions and examination formats qualify under this program.
Right to Audit: Aqoryn reserves the right to audit your completion data and to verify all self-reported information on your claim, including the authenticity of your Notice of Results. We may request additional documentation. If verification reveals false or misleading information, your claim will be denied and your account may be suspended.
Internal Records Control Eligibility: Eligibility determinations are made solely on the basis of Aqoryn's internal platform records. You do not have the ability to challenge Aqoryn's data or to provide alternative evidence of completion. If our systems show you did not meet the requirements, your claim will be denied, regardless of your subjective belief that you completed the work.
Sole and Exclusive Remedy: The three-month period of free platform access is the sole and exclusive remedy available under the Pass Guarantee program. You waive any right to claim additional compensation, monetary refunds, credits toward future services, or any other remedy. By invoking Pass Guarantee benefits, you acknowledge this limitation.
No Warranty or Guarantee of Results: The Pass Guarantee program does NOT create any warranty, express or implied, that you will pass the bar examination if you use Aqoryn's services. Aqoryn does not guarantee bar exam success and does not promise that use of our platform will result in a passing score. The Pass Guarantee merely provides additional preparation time if your first attempt is unsuccessful.

E. Program Modifications

Aqoryn reserves the right to modify, suspend, or discontinue the Pass Guarantee program at any time, in its sole and absolute discretion. Changes may include: raising eligibility thresholds, reducing the benefit duration, limiting the program to specific tiers, restricting program eligibility to particular jurisdictions, or terminating the program entirely.

Any material modifications to the Pass Guarantee program will be communicated to existing subscribers via email at least thirty (30) calendar days prior to the effective date of the change. Existing claims in progress at the time of modification will not be affected by the change and will be adjudicated under the terms in effect when the claim was submitted. However, new claims submitted after the effective date of any modification will be governed by the modified terms.

7. Study Guide Purchases

In addition to our subscription plans, Aqoryn offers premium downloadable study guide PDFs available for individual purchase. These guides cover specialized topics, state-specific substantive law, and advanced strategy. Study guides are priced between fifteen ($15) and twenty dollars ($20) per guide and are sold as non-refundable digital products.

Refund Policy for Study Guides: Because study guides are immediate digital downloads that cannot be recovered or resold after purchase, they are generally non-refundable. However, we recognize that technical issues can occur. Refunds for study guides are available only in the following limited circumstances:

Corrupted or Unreadable File: If the PDF file you received is corrupted, encrypted incorrectly, or otherwise unreadable on standard PDF readers, you may request a refund or a replacement file.
Wrong Guide Delivered Due to Platform Error: If our system issued you the incorrect study guide due to a technical error on our platform, you may request a refund for the incorrect guide and will be issued the correct guide at no charge.

All refund requests for study guides must be submitted to support@aqoryn.com within seven (7) calendar days of purchase. Your email must include your original order confirmation and a clear explanation of the issue (e.g., "PDF will not open" or "received Tax Study Guide instead of Evidence Study Guide"). Requests submitted after seven (7) days will be denied. Buyer's remorse, change of mind, or a determination that the guide does not meet your needs do not qualify for refunds.

8. Plan Changes

We understand that your preparation needs may change. You may upgrade or downgrade your subscription plan at any time through your account dashboard.

Upgrades: If you upgrade to a higher-tier plan (e.g., from Student Pro to Bar Warrior), the upgrade takes effect immediately. Your new tier's features become available in real-time. Your billing will be adjusted on your next scheduled billing date. If you upgrade on day 15 of a 30-day billing cycle, for example, your next charge will reflect a pro-rated amount for the remaining 15 days at the new tier rate, and subsequent monthly charges will be at the full new tier rate.

Downgrades: If you downgrade to a lower-tier plan (e.g., from Bar Warrior to Student Pro), the downgrade becomes effective on the first day of your next billing cycle. You will continue to have full access to your current tier through the end of your current billing period. No refund is issued for the difference in price between the tiers for the current billing period. After your current billing period ends, you will be charged at the lower tier rate and will have access only to that tier's features.

Tier Changes and the 7-Day Guarantee: If you upgrade or downgrade your plan, the action does not restart or extend the 7-day money-back guarantee window described in Section 4. The 7-day guarantee applies only to your initial subscription to a paid plan. Subsequent plan changes do not renew guarantee eligibility.

9. Billing Disputes

We strive for accuracy in all billing. However, if you believe you have been charged in error—whether due to a duplicate charge, unauthorized transaction, incorrect amount, or any other reason—please contact our support team before initiating a chargeback with your bank or credit card issuer.

Dispute Resolution Process: Email support@aqoryn.com with the subject line "Billing Dispute" and include:

Your account email address
The date and amount of the charge in question
A clear, detailed explanation of why you believe the charge is erroneous
A screenshot or copy of the charge as it appears on your statement

Our billing team will investigate your claim and respond within five (5) to ten (10) business days. If we determine that a legitimate billing error occurred, we will immediately correct your account, issue a refund for any overcharge, or adjust future charges as appropriate. If the charge was accurate, we will provide a detailed explanation.

Chargebacks and Account Consequences: If you initiate a chargeback with your bank or credit card issuer without first contacting Aqoryn, your account will be suspended pending investigation. Chargebacks are costly and time-intensive for small businesses. We ask that you give us the opportunity to resolve disputes directly. Accounts with unresolved chargebacks may be permanently terminated, and you may be liable for associated costs.

10. Contact Information

For questions, concerns, or to submit requests related to this Policy, please contact Aqoryn using the appropriate email address for your inquiry:

General Billing, Refund Requests, Study Guide Issues, Cancellations:
support@aqoryn.com
Pass Guarantee Claims and Related Questions:
bar-support@aqoryn.com

Mailing Address:
Aqoryn, LLC
[Physical address to be added]

We commit to responding to all inquiries within two (2) to five (5) business days. Response times may be longer during periods of high volume.

Educational Disclaimer: Aqoryn's platform, study materials, and the Pass Guarantee program are designed to supplement your bar examination preparation. They do not constitute legal advice, and use of Aqoryn does not create an attorney-client relationship. Bar examination success depends on many factors including individual effort, prior legal education, jurisdiction-specific requirements, and individual aptitude. Aqoryn does not guarantee bar examination passage or admission to any bar. The information provided on our platform is for educational purposes only and may not reflect the most current legal standards or bar-specific rule changes. Always consult official bar examination rules and jurisdictional requirements for definitive guidance.